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Refund Policy

Last updated: May 2026

This Refund Policy applies to all purchases of TypoFox (typofox.com), operated by dryven GmbH ("we", "us", "TypoFox"). It supplements our Terms of Service (https://typofox.com/legal/terms) and the buyer terms of our Merchant of Record, Paddle.

1. Merchant of Record

All purchases of TypoFox subscriptions and top-up page bundles are processed by Paddle.com Market Ltd (and Paddle.com Inc. for US transactions) as Merchant of Record. Refunds are issued by Paddle on our instruction. You may request a refund either through us at support@typofox.com or directly via the link in your Paddle receipt.

2. Business Customers Only

TypoFox is sold exclusively to business customers (B2B). The statutory 14-day right of withdrawal for consumers under the Austrian Distance and Off-Premises Contracts Act (FAGG) and equivalent EU consumer law does not apply.

The goodwill refund options described below are voluntary and offered to all customers regardless of jurisdiction.

3. 14-Day Money-Back Guarantee (First Purchase Only)

3.1. If you are not satisfied with TypoFox, you may request a full refund of your first paid monthly subscription within 14 days of the initial charge.

3.2. Conditions:

  • the request relates to your first ever paid subscription with TypoFox (not to renewal cycles, plan changes or top-ups);
  • the request is submitted within 14 days of the initial charge;
  • you have not materially exceeded the included page allowance (a fair-use threshold of up to 50% consumed allowance applies — beyond this, refunds may be reduced or refused at our discretion);
  • the account has not been suspended or terminated for breach of our Terms.

3.3. Refunds are issued to the original payment method within 5–10 business days after approval by Paddle.

4. Subscription Renewals

4.1. Paid subscriptions renew automatically each month. Renewal charges are non-refundable once the new billing cycle has started.

4.2. Accidental renewal. As a courtesy, we may refund a renewal charge if all of the following apply:

  • the refund request reaches us within 3 business days of the renewal charge;
  • you have not used the service during the new billing cycle (no scans started, no pages consumed);
  • you cancel the subscription at the same time.

Goodwill refunds for accidental renewals are granted at our discretion and do not establish any entitlement.

4.3. No pro-rata refunds. If you cancel mid-cycle, your subscription remains active until the end of the paid period. We do not refund unused days.

5. Plan Changes

5.1. Upgrades take effect immediately and are non-refundable. The price difference is charged pro-rata by Paddle.

5.2. Downgrades take effect at the start of the next billing cycle. No refund is issued for the higher-tier portion of the current cycle.

6. Top-Up Page Bundles

6.1. Top-up page bundles (e.g. 50, 100, 200, 500 pages) are one-off purchases.

6.2. Unused bundles may be refunded within 14 days of purchase, provided no pages from the bundle have been consumed.

6.3. Partially used bundles are non-refundable.

6.4. Top-up pages do not expire.

7. Free Plan

The Free plan is provided at no charge. No refunds apply.

8. Where Refunds Are Not Available

Refunds are excluded in the following cases:

  • the request is made after the applicable refund window;
  • the included monthly allowance has been substantially consumed (>50%);
  • the account has been suspended or terminated due to a breach of our Terms (e.g. scanning of unauthorised domains, abuse, fraud);
  • the refund relates to a chargeback dispute that has already been initiated with the card issuer (please contact us first — see Section 10);
  • the request relates to dissatisfaction with AI-generated output, given that all results require human review ("Human in the Loop") and accuracy is not warranted;
  • the refund would violate applicable law or sanctions.

9. How to Request a Refund

9.1. Email support@typofox.com with:

  • the email address associated with your TypoFox account;
  • the Paddle order or receipt number;
  • a brief reason for the request.

9.2. We aim to respond within 2 business days. Approved refunds are processed by Paddle and credited to the original payment method within 5–10 business days.

10. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Most disputes can be resolved quickly and amicably. Unjustified chargebacks may result in suspension of your account and reasonable cost recovery.

11. Changes to This Policy

We may update this Refund Policy at any time. Changes apply to purchases made after the effective date posted at the top of this page.

12. Contact

Support and refund requests: support@typofox.com Legal inquiries: office@dryven.com Provider: dryven GmbH, Europaplatz 7, 3100 St. Pölten, Austria · FN 590486 m · ATU78748278